Customer data protection

Privacy Policy

Sharing a key safe code or your pet's medical history takes trust. This notice explains how Cuddlesome Creature Comforts handles personal information when arranging and providing pet care across Fenland District and Cambridgeshire.

Your information, clearly explained

This notice applies to personal data Cuddlesome Creature Comforts uses to discuss, arrange and deliver pet care. We collect what is needed to look after your booking and your pet. We don't sell personal data or use it for unrelated marketing.

To provide your booking

We use your details where they are needed to respond to an enquiry, agree the service and carry it out. This is our contract-related lawful basis.

To run a careful service

We keep appropriate visit and business records, protect access to a property and resolve service issues. These activities rely on legitimate interests, balanced against your rights.

We may also keep records where the law requires it. If we ask for consent for a specific use, you can withdraw it at any time.

What information we collect

Only share the details needed for the care you have booked. Open a category to see why we ask for it.

Contact and service address Your name, phone number, email address and the address where care takes place.

We use these details to reply to enquiries, confirm arrangements, reach you during a visit and attend the correct property.

Pet and care instructions Species, breed, feeding routine, medication, behaviour and relevant veterinary notes.

These instructions help us follow the routine you provide and give appropriate care. Please tell us when an instruction changes.

Home access information Key safe codes, alarm details, key arrangements and entry preferences.

We use access information only for agreed visits. It is kept separately from general booking details where practical and removed within 30 days after your last booked service.

Bookings, visit notes and images Service dates, visit records, messages and photographs or updates where relevant.

Visit notes help us keep care consistent and answer questions about a booking. We take or send a photograph only when it is relevant to the service and you have agreed to that use.

Payment records Amounts, payment dates and transaction references needed for accounts.

Payments may be handled by a payment provider. Cuddlesome Creature Comforts does not keep full payment card numbers or security codes.

Retention, security and your rights

We keep information for a set purpose and period, then securely remove it or review whether we still need it. Your rights matter.

Retention

We keep access details for no more than 30 days after the last booked service.

See other periods

Visit notes: 12 months after the service.
Photographs: 90 days, unless you agree to a longer period for a stated purpose.
Booking contact records: 24 months after the last service.
Invoices and transaction records: six years after the end of the relevant financial year where required for tax and accounting records.

Security

We limit access to information to people who need it to handle your booking or provide care.

What we do

Use account passwords and device security controls.
Share only the details needed for an agreed task.
Keep access information separate from general booking notes where practical.
Review information and remove it when its retention period ends.

Your rights

You can ask what we hold and request a change. We aim to respond within one month.

Rights you can use

Access your personal data and correct inaccurate information.
Ask for erasure, restriction or object to certain processing.
Request data portability where the right applies.
Withdraw consent where processing relies on it.

You can also complain to the UK Information Commissioner's Office if you remain concerned.

Privacy enquiries

Send your question using the contact page, email or phone. Include enough detail for us to find the relevant booking, but don't send a key code or other access information in an initial enquiry.

Business: Cuddlesome Creature Comforts
Address: Park Lane, Fenland District, Cambridgeshire, PE13 5EH
Phone: +44 7794 474896
Email: [email protected]

We aim to acknowledge privacy requests promptly and respond to data rights requests within one month. If we need more detail to verify your identity or locate your information, we'll contact you.